1. Information We Collect

We collect personal and non-personal information when you:

• Place an order
• Create an account
• Subscribe to our newsletter
• Contact customer support
• Browse the website

Personal Information may include:

• Full name
• Shipping and billing addresses
• Email address
• Phone number
• Payment information (processed securely via third-party providers; we do not store full payment card details)

Non-Personal Information may include:

• Browser type
• IP address
• Device information
• Pages visited and time spent on the site
• Referral source

2. How We Use Your Information

• Process and fulfill your orders
• Provide account access and customer support
• Send transactional communications
• Send promotional emails or SMS if you opt in
• Improve website performance and user experience
• Comply with legal obligations
• Prevent fraud and unauthorized access

3. Cookies and Tracking

We use cookies and similar tracking technologies such as pixels and tags to improve user experience, maintain shopping cart functionality, analyze traffic, and track marketing campaigns.

You can disable cookies in your browser settings, but doing so may limit certain website features.

4. Third-Party Services

We may share your information with trusted third-party providers to help operate our business, including:

• Payment processors
• Shipping and delivery carriers
• Marketing and analytics platforms
• Customer support tools

These providers are authorized to use your information only as necessary to provide services to us.

5. Data Security

We implement reasonable security measures designed to protect your information, including SSL encryption, secure server infrastructure, and restricted access to sensitive data.

No system can guarantee 100% security, but we follow industry best practices to protect your information.

6. Data Retention

We retain your information only as long as necessary to provide services, maintain business records, comply with legal requirements, and resolve disputes.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of personal information
• Opt out of promotional communications

To request any of the above, contact us at: support@solix-labs.com

8. Age Restriction

Our website is intended for adults only. We do not knowingly collect personal information from anyone under 21 years of age.

9. Do Not Track Signals

Our website may not respond to “Do Not Track” browser signals at this time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

Email: support@solix-labs.com