Welcome to our FAQ section. We’ve compiled answers to frequent questions about ordering peptides for research purposes. For anything else, you’re always welcome to contact us.
What are peptides?+
Peptides are short chains of amino acids linked by peptide bonds. In a laboratory setting they are used across molecular biology, biochemistry, drug-discovery and receptor research as reference standards and experimental compounds. Every peptide sold by Solix Laboratories is a research-grade material intended solely for in-vitro and laboratory study.
What does “Research Use Only” mean?+
Every product on this site is sold exclusively for laboratory research and development. Items are not drugs, foods, cosmetics or medical devices, and are not for human or animal consumption of any kind. Buyers confirm they are qualified researchers purchasing for legitimate scientific use.
Can I use these peptides for human or animal consumption?+
No. Our peptides are strictly For Research Use Only and are not for human or animal consumption. They have not been evaluated by the FDA and are not intended to diagnose, treat, cure or prevent any disease. Any use outside a controlled research environment is prohibited and is the sole responsibility of the purchaser.
Can I purchase peptides for personal use?+
No. Products are made available only to qualified researchers, institutions and laboratories for legitimate scientific work. By ordering you confirm you are at least 21 years old and are purchasing for research purposes — not for personal, therapeutic or consumer use.
Can I use the peptides for commercial purposes?+
Our products are supplied as research materials, not as ingredients or components for resale, manufacturing or commercial formulation. If you are interested in bulk or wholesale research quantities for an institution, contact our team at Support@Solix-Labs.com to discuss volume pricing and documentation.
How is purity tested and documented?+
Each lot is analysed by an independent laboratory using HPLC and mass spectrometry to confirm identity and purity to a documented >99% standard. Results are published as a lot-specific Certificate of Analysis that you can download by batch number before or after purchase.
How should peptides be stored on arrival?+
Lyophilized peptides are shipped in temperature-stable packaging and should be stored at minus 20 degrees Celsius for long-term stability. Once reconstituted, keep refrigerated and use within the window noted on the product page for best research consistency.
What payment methods do you accept?+
We accept Visa, MasterCard, PayPal and Stripe, as well as Cash on Delivery. All online payments are processed through secure, encrypted checkout, and your billing details are never stored on our servers.
How fast do orders ship?+
In-stock orders placed before 11:00 AM PST dispatch the same business day; all other in-stock orders leave within 24 hours. Free shipping applies to US orders over $250. Tracking is emailed at dispatch, and packaging is plain and discreet.
How long will it take to receive my order?+
Once dispatched, most US orders arrive within 2–5 business days depending on your location and the service selected at checkout. You’ll receive a tracking number by email as soon as your order leaves our facility so you can follow it to delivery.
Do you ship internationally?+
We currently ship within the United States only. Because research-material import rules vary widely by country, we do not offer international shipping at this time. If regulations change we’ll announce expanded destinations on the site.
What is your purity guarantee and return policy?+
If an independent assay shows a lot below our stated >99% purity, contact us for a full refund or replacement. Unopened, undamaged vials may be returned within 14 days. Opened vials cannot be returned for safety and integrity reasons.
What should I do if I receive the wrong or damaged product?+
Contact us at Support@Solix-Labs.com within 14 days of delivery with your order number and, where possible, a photo of the item and packaging. If we shipped the wrong product or it arrived damaged, we’ll arrange a replacement or full refund at no cost to you.
Do I need an account to order?+
You can check out as a guest, but a free research account unlocks batch COA history, restock alerts, and volume pricing for qualified labs. Account holders also get faster reordering of previously purchased lots.
How can I contact customer support?+
Our team is available 24/7. Email us at Support@Solix-Labs.com or call +1 (714) 217-0506 with any questions about products, orders, Certificates of Analysis or shipping, and we’ll be glad to help.