Shipping & Returns
Shipping & Returns
At Solix Laboratories, we strive to ensure your orders arrive as quickly and safely as possible.
Here’s everything you need to know about our shipping policies:
Shipping Methods & Delivery Times
- Standard Shipping (UPS Ground): $10 — Delivery within 2-3 business days.
- Overnight Shipping (UPS Next Day Air): $50 — Delivery within 1 business day.
- Puerto Rico & Virgin Islands (USPS Priority Mail): $10 — Delivery within 2–5 business days.
- International Shipping: We currently do not offer international shipping at this time.
Order Tracking
Once your order has been processed, you’ll receive an email with a tracking number and link. If you experience issues tracking your order, contact us at support@solix-labs.com.
Shipping Issues
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery at support@solix-labs.com. We’ll quickly resolve it with a replacement or refund.
Carrier Delays
Solix Labs is not responsible for delays caused by:
- Weather
- Carrier issues.
- Other factors beyond our control
Address Accuracy
Please double-check your shipping address during checkout. We are not responsible for delivery issues due to incorrect or incomplete addresses.
Delivery Confirmation
If tracking shows your package as delivered but you haven’t received it, please contact the carrier (UPS or USPS) directly. We are happy to assist with filing a claim, but we are not liable for lost or stolen packages once delivery is confirmed.
Returns & Exchanges
We want you to be completely satisfied with your purchase. Here’s how returns and exchanges work:
Returns & Exchanges
- Only unopened items are eligible for return.
- Email support@solix-labs.com with your order number and reason for return.
- If approved, we’ll send you return shipping instructions.
- Please use a trackable shipping method for returns—we are not responsible for lost items in transit.
Damaged or Defective Items
If you receive a damaged or defective item, email us immediately at hello@aiopeptides.com with your order number and clear photos of the issue. We will arrange a return, exchange, or refund. You have 30 days from the date of purchase to contact us about any defective items.
Damaged or Defective Items
Items marked as “Final Sale” are not eligible for returns or exchanges. These items are clearly indicated on the product page.
Contact Us
If you have any questions about our shipping or return process, don’t hesitate to contact our support team at support@solix-labs.com.
